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Testimonials

"I cannot express enough gratitude for the exceptional services provided by Operation MOD team. Their expertise and dedication have truly transformed our hotel's operations and guest experience. OPS MOD team is not just knowledgeable but also incredibly responsive and committed to delivering results. Their personalized approach ensured that every recommendation was tailored to our specific needs, leading to measurable improvements across all areas of our hotel management."

Suela Kacani

Hotel Manager at The Loren at The Lady Bird Lake

"Training programs for our interns were invaluable. Operation MOD team not only provided comprehensive training modules but also ensured that our interns received hands-on experience and guidance from industry experts. This not only enhanced their skills but also enriched our team dynamics with fresh perspectives. Thanks to Nikola and his team's expertise and dedication, we have seen significant improvements in guest satisfaction scores and operational efficiency. The interns trained under their program have become integral members of our team, contributing positively to our service standards and overall guest experience."

Nenad Praporski

General Manager at Fairmont Austin

The Team

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Nikola Pavlovic - Founder

With over 15 years of unwavering dedication and expertise in luxury hospitality, Nikola stands at the forefront of our company's vision and success. Throughout his illustrious career, Nikola has consistently demonstrated unparalleled leadership, shaping the standards of excellence in the hospitality industry. Driven by a passion for innovation and a profound understanding of luxury clientele, Nikola has led numerous prestigious projects, from boutique resorts to renowned international hotels. He brings a unique blend of strategic insight, operational acumen, and a commitment to delivering extraordinary guest experiences. Nikola founded Operation MOD with a passion for redefining the standards of luxury in hospitality. His mission is clear: "We are dedicated to shaping the future of luxury hospitality by seamlessly blending cutting-edge innovation with the timeless art of impeccable service."

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Ry Viera - VP of Operations

With a wealth of leadership experience spanning over 20 years, Ry brings invaluable expertise in optimizing guest experiences and operational efficiencies. Throughout his career, Ry has held pivotal roles in prestigious hotels and resorts worldwide, honing his skills in managing rooms division operations with precision and finesse. Ry is renowned for his ability to streamline processes, elevate service standards, and foster a culture of excellence among his teams. Under Ry's strategic guidance, our company excels in delivering seamless guest experiences and maximizing operational effectiveness. Ry combines a deep understanding of luxury hospitality dynamics with a commitment to innovation, ensuring that every aspect of our operations reflects the highest standards of quality and efficiency.

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Danya Pacheco -
Director of Programs

Leading our innovative programs and projects is Danya Pacheco, a seasoned leader with extensive experience in executing successful initiatives across various industries. With a robust background in project management and a keen eye for detail, Danya brings a wealth of expertise to our team. During her career as Program and Project Manager, Danya has demonstrated a talent for orchestrating complex projects and driving organizational success. She has a proven track record of delivering results through strategic planning, meticulous execution, and effective stakeholder management. At Operation MOD, Danya leverages her diverse skill set to ensure that every client engagement is met with precision and innovation. She is dedicated to aligning our programs with the unique goals and objectives of our clients, fostering collaborative partnerships that yield tangible outcomes.

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Vojislav Vujnovic -
Chief Techology Officer

At the forefront of technological innovation in luxury hospitality is our esteemed Chief Technology Officer (CTO), Vojislav Vujnovic. With a robust background and extensive experience in leveraging cutting-edge technologies, Vojislav leads our efforts to redefine guest experiences and operational efficiencies. With a career dedicated to marrying technology with luxury hospitality,Vojislav brings a visionary approach to our team. He has pioneered the integration of advanced technologies such as artificial intelligence, IoT, and data analytics into hospitality operations, setting new industry standards. Under Vojislav's leadership, our company remains at the forefront of innovation, continuously exploring new avenues to enhance guest interactions, optimize processes, and drive sustainable growth.He collaborates closely with our clients to tailor technology solutions that align with their unique needs and elevate their service offerings.

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Get in Touch

Discover how Opeartion can elevate your luxury hospitality experience to new heights. Contact us today to schedule a consultation and explore the possibilities together. Transform your vision into reality with the guidance and expertise of our team, where luxury meets innovation in hospitality consulting.

Services

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Our Clients

We believe every client is a valuable long-term partner.

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Mission statement :

We are dedicated to shaping the future of luxury hospitality, where innovation meets impeccable service.

 

Our consulting services focuses on elevating the performance and guest experience in hospitality industry, specializing in luxury hotels, resorts and short term rentals. Team of seasoned hospitality professionals combines industry expertise with a client-centric approach to deliver measurable results, drive operational excellence, and elevate the overall performance and reputation of luxury establishments.

At Operation MOD, we specialize in elevating the standards of luxury hospitality through consulting services tailored to meet the unique needs of each client. With a deep-rooted passion for excellence and a commitment to unparalleled service, we partner with luxury hotels, resorts, and residential properties worldwide to achieve extraordinary guest experiences and operational excellence.

About

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Our Approach

At Operation MOD, we specialize in elevating the standards of luxury hospitality through consulting services tailored to meet the unique needs of each client. With a deep-rooted passion for excellence and a commitment to unparalleled service, we partner with luxury hotels, resorts, and residential properties worldwide to achieve extraordinary guest experiences and operational excellence

At Operation MOD, we specialize in elevating the standards of luxury hospitality through consulting services tailored to meet the unique needs of each client. With a deep-rooted passion for excellence and a commitment to unparalleled service, we partner with luxury hotels, resorts, and residential properties worldwide to achieve extraordinary guest experiences and operational excellence

Experience the Future of Luxury Hospitality

At Operation MOD we combine decades of industry expertise with a passion for innovation to deliver results that surpass expectations. Our client-centric approach ensures that every solution is tailored to reflect your unique vision and goals. Whether you are a new entrant in the luxury hospitality sector or a seasoned player looking to redefine excellence, our consulting services are designed to unlock your property's full potential.

Why Choose Us?
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